At treypropings.com, ensuring customer satisfaction is a priority. If there is an issue with a purchase, this Return and Refund Policy outlines the process for returns, exchanges, and refunds.
1. Return Eligibility
Items may be returned under the following conditions:
- The return request is made within [Insert timeframe, e.g., 30 days] of the delivery date.
- Items are unused, unworn, unwashed, and in their original condition with all tags attached.
- The original receipt or proof of purchase is provided.
Non-Returnable Items
The following items are not eligible for return:
- Clearance or final sale items.
- Personalized or custom-made products.
- Undergarments, swimwear, or other intimate apparel for hygiene reasons.
2. Return Process
To initiate a return:
- Contact customer support at [email protected] with the order number and reason for return.
- Wait for approval and return instructions.
- Ship the item(s) to the address provided, using a trackable shipping method.
3. Refund Policy
- Refunds are issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
- Once the returned item is received and inspected, the refund will be processed within [Insert timeframe, e.g., 5-10 business days].
4. Exchanges
- Exchanges are subject to item availability.
- If an exchange is requested, the replacement item will be shipped after the returned item is received and inspected.
5. Damaged or Defective Items
If an item arrives damaged or defective:
- Contact customer support within [Insert timeframe, e.g., 7 days] of delivery.
- Provide photos of the damage or defect for verification.
- A replacement or refund will be provided upon approval.
6. Shipping Costs for Returns
- Customers are responsible for return shipping costs unless the return is due to an error on the99dress.com’s part (e.g., wrong item sent).
- Original shipping fees are non-refundable.
7. Contact Information
For any payment-related inquiries, contact:
- Address: 310 Late Avenue,Oklahoma,Meno,
United States-73760 - Phone: +1 580-776-1981
- Email: [email protected]